Privacy Policy

Last updated: 28 March 2026

1. Introduction

VoiceDesk ("we", "our", "us") is a company registered in Miami, Florida, United States. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI voice assistant services.

2. Information We Collect

Personal Information: When you contact us, create a demo, or sign up for our services, we may collect your name, email address, phone number, company name, and job title.

Usage Data: We automatically collect information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.

Voice Data: When you interact with our AI voice assistant demos, audio data is processed in real time to provide the service. We do not store recordings of demo calls unless explicitly agreed upon.

3. How We Use Your Information

  • To provide, operate, and maintain our services
  • To improve and personalize your experience
  • To communicate with you, including responding to inquiries
  • To send marketing communications (with your consent)
  • To detect, prevent, and address technical issues or fraud
  • To comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

  • Consent: Where you have given clear consent for us to process your data for a specific purpose
  • Contractual Necessity: Where processing is necessary for the performance of a contract with you
  • Legitimate Business Interests: Where processing is necessary for our legitimate business interests
  • Legal Compliance: Where processing is necessary to comply with applicable federal, state, or local laws

5. Data Sharing and Third Parties

We do not sell your personal information as defined under the California Consumer Privacy Act (CCPA). We may share your data with:

  • Service providers who assist in operating our platform (hosting, analytics, email delivery)
  • AI and telephony partners necessary to deliver our voice assistant services
  • Law enforcement or regulators if required by law

All third-party providers are contractually obligated to protect your data and process it only as instructed by us.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When data is no longer needed, it is securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of the sale or sharing of your personal information
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent at any time

If you are a California resident, you have additional rights under the CCPA, including the right to know what personal information we collect, the right to delete, and the right to opt out of the sale of your personal information.

To exercise any of these rights, please contact us.

8. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. Essential cookies required for the site to function cannot be disabled.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

VoiceDesk
Miami, Florida, United States
Contact us here.